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TOOLR FM
SME SDB BhdKuala Lumpur · Malaysia
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🛠️ Ticket #102 updated
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FM
Facility Manager
Facility Manager
SME SDB Bhd — Facility Management Portal
Good morning, Facility Manager
Sunday, 5 April 2026 · Kuala Lumpur · 3 critical tickets need attention today.
19
Open Tickets
154
Assets Managed
94%
SLA Rate
19
Open Tickets
↑ 3 new today
11
In Progress
3 near SLA
87
Resolved (30d)
↑ 12% MoM
8
Due Approval
2 overdue
RM43k
Outstanding
2 overdue

Ticket Volume — Last 9 Months

SLA by Category

Tickets by Category

Resolution Activity — Last 28 Days

0
1–2
3–5
6+

Quick Metrics

Avg. Response Time
2.4h
Avg. Resolution Time
18.2h
First-Call Resolution
72%
Recurring Issues
18%
PM Completion Rate
88%
Asset Uptime
97%
8
Open Tickets
↑ 3 new today
3
Critical Priority
Needs action
2.4h
Avg Response
↓ 18% better
94%
SLA Compliance
↑ On target
IDIssueCategoryPriorityLocationRaisedStatusActions

📌 Kanban Board — All Tickets

Drag cards across columns to update ticket status in real time

⚙️ Ongoing Tickets

Live progress — raised time, reaction time, ETA

✅ Closed Tickets / Past Orders

Full history — download individual records

IDIssueCategoryPriorityResolved ByLocationRaisedClosedDurationDownload

❌ Cancelled Tickets

IDIssueCategoryPriorityRaised ByRaisedCancelled ByCancelledReason
Outstanding Amount
RM42,800
3 unpaid invoices
Due This Month
RM18,500
Due Apr 15, 2026
Overdue
RM12,200
2 overdue

Current Open Invoices

Invoice Breakdown
Maintenance55%
Asset Purchase29%
Insurance16%
Overdue Items
Utility Reimb. — March
5 days overdue
RM 3,950
IT Network Retainer
1 day overdue
RM 2,200

Past Invoices — Payment History

Invoice No.DescriptionVendor / ClientAmountTax (8%)TotalPaid OnMethodStatusDownload

Accounts Receivable

Money owed to SME SDB Bhd

Total AR Outstanding
RM142,500
Current (0–30d)
RM98,200
Within terms
31–60 Days
RM28,800
Follow up
60+ Days Overdue
RM15,500
Escalate
Receivables from Clients
Amounts owed to SME SDB Bhd
Aging Summary
Breakdown by days outstanding
Current (0–30d)RM 98,200
31–60 daysRM 28,800
60+ daysRM 15,500

Accounts Payable

Money owed by SME SDB Bhd to vendors

Total AP Outstanding
RM67,300
Due This Week
RM22,400
3 payments due
Approved for Payment
RM18,900
Ready to process
On Hold / Disputed
RM8,400
2 disputed
Payables to Vendors
Amounts owed by SME SDB Bhd
Payment Schedule
Upcoming AP due dates
154
Total Assets
Fully tracked
141
Operational
91.6% uptime
9
Under Maintenance
Scheduled
4
Critical / Fault
Action needed
📅
28
Scheduled (30d)
This month
20
Completed
88% completion
6
Due This Week
Action needed
🚨
2
Overdue
Immediate action

📅 April 2026 — PM Calendar

Sun
Mon
Tue
Wed
Thu
Fri
Sat
Scheduled
Completed
Overdue
Due Soon

📋 Upcoming PM Tasks

📋
1,284
Total Log Entries
This month
⚠️
7
Flagged Events
Review needed
100%
Audit Trail Complete
Full coverage
🔐
12
Active Users
Tracked

📣 Announcements & Notices

Broadcast notices to tenants and staff at SME SDB Bhd complex

📊 Announcement Stats

Total Published24
Active Now7
Read by Tenants89%
Pinned Notices3
Urgent Alerts1

🎯 Broadcast Reach

Last announcement reached:
154
Tenants
32
Staff
89%
Read Rate
4.2m
Avg Read Time

🔔 Recent Sends

💧 Water supply disruption — Today
🅿️ Parking zone changes — Apr 3
🔥 Fire drill reminder — Apr 1
⚡ Planned power outage — Mar 28
Done!